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DraftKings at Casino Queen

Overview

About

Location

Reviews

Overview

+1 618-874-5000
draftkingsatcasinoqueen.com
200 S Front St, East St Louis, IL 62201, USA
Hours

Monday 8:00 AM - 8:00 AM

Tuesday 8:00 AM - 8:00 AM

Wednesday 8:00 AM - 8:00 AM

Thursday 8:00 AM - 8:00 AM

Friday 8:00 AM - 8:00 AM

Saturday 8:00 AM - 8:00 AM

Sunday 8:00 AM - 8:00 AM

DraftKings at Casino Queen Introduce

DraftKings at Casino Queen is a gaming and hotel establishment located at 200 S Front St, East St Louis, IL 62201, USA. They can be contacted at (618) 874-5000 or +1 618-874-5000.

Based on online customer reviews, the staff at DraftKings at Casino Queen is consistently described as super friendly and helpful. One reviewer specifically mentioned their assistance with a new remote. The location of the establishment was also noted as convenient for some visitors.

However, the hotel accommodations receive significant negative feedback. Rooms are described as spacious but old and stained, particularly the carpets, which were called "dirty and disgusting" with stains "literally everywhere." The beds are also criticized, with one reviewer mentioning a popped-out metal rail on the mattress causing discomfort and indicating the need for replacement years ago. While the bedding was reported as clean, the overall condition of the rooms is deemed "TERRIBLE" and "absolutely disgusting" by one guest, especially considering the association with DraftKings.

Another issue mentioned is with the bathroom, where the shower is described as very loud, and the tub faucet reportedly doesn't shut off completely, filling the tub while showering. On the positive side, water pressure and heat were noted as good. Security staff, particularly the lady running the elevators at night, were also mentioned positively.

As a "Casino Near Me" option in East St Louis, IL, DraftKings at Casino Queen offers gaming and hotel accommodations, including a DraftKings sportsbook. While the staff is friendly and helpful, potential local users considering staying at the hotel should be aware of significant concerns regarding the cleanliness and condition of the rooms, including dirty carpets and uncomfortable beds. The gaming environment and sportsbook are not detailed in these reviews, but the strong negative feedback about the hotel is a key takeaway. Local users primarily interested in gaming and sports betting may find the establishment suitable, but those requiring hotel stays should be cautious based on the provided reviews.

Location

Reviews

Apr 06, 2025

The staff was super friendly and helpful when we needed a new remote. The rooms were spacious but old and stained up. The location was pretty convenient to what we had going on.. the bed was comfortable.
Dec 31, 2024

I try REALLY hard not to post negative reviews. Everyone's experiences are different, and I don't have a desire to harm a business that might just be having an off day. We all have those. That being said... This hotel is TERRIBLE. Considering the money behind it with Draft Kings, I'm surprised at how bad it is. The carpet in our room was dirty and disgusting. Stains everywhere. Literally everywhere. Super nasty. The bedding was clean, but the bed itself was tremendously bad. The metal rail on the side of the mattress was popped out and very uncomfortable. This thing, like the carpet, needed replaced YEARS ago. The shower is loud. *REALLY* loud. Water from the tub faucet doesn't shut off and fills up the tub while you're showering. Water pressure and heat were good, though. The one positive was the staff. They were all nice and friendly. The lady that runs security at night for the elevators is a hoot. Wont ever stay here again. Absolutely disgusting place.
Mar 16, 2025

Discriminatory Treatment & Terrible Front Desk Service – Failure to Follow Proper Procedures, Unreasonable Delay I had an extremely disappointing experience at Casino Queen Hotel, where my family and I were clearly subjected to racial discrimination by the front desk staff. We arrived at the hotel a little after 8 PM, yet we were forced to wait until nearly 10 PM to check in – an unacceptable delay. The front desk staff failed to follow standard procedures and did not verify my reservation using the booking code or request my ID. Instead, they simply asked for my name and immediately claimed that there was no reservation under my name, without making any further effort to check. I provided my booking details multiple times, yet I was ignored and left waiting for nearly two hours, despite the fact that the hotel was not busy at the time. Even worse, my children were extremely exhausted, but the staff showed no concern or willingness to help resolve the issue. Only after I personally contacted Expedia did I discover that my reservation was in the system, but my name was displayed incorrectly. Had the staff performed a proper search, this issue could have been resolved immediately. This makes me strongly believe that we were treated unfairly due to racial bias. If another guest had been in my position, it is highly likely they would have been assisted properly from the start instead of being made to wait unnecessarily. To make matters worse, the hotel never apologized for this entire ordeal. This was not just a case of poor service—it was a clear sign of unprofessional behavior and potential discrimination against certain guests. I will never return to this hotel and do not recommend it to anyone, especially those who expect professional, fair, and respectful service.
Mar 21, 2025

The first room they had us in was absolutely nasty. My husband went down with pictures of how dirty it was and they gave us a different room. The views of the arch are amazing so definitely ask for a room with a view. The staff was nice and helpful but it took forever to get anything you needed in your room.
Mar 23, 2025

Biggest disappointment was when requested to speak to a slot host the players club only called and slot host didn’t care enough to talk in person to me as a customer. I was very offended and am usually greeted in a very respectful and friendly manner at other casinos. I want to compliment the night elevator lady who escorted me to my room and when my key didn’t work she made 3 thrips down to desk until there was 1 that worked ( the 21st) I am handicapped and really appreciated her kindness and friendly hospitality

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Apr 06, 2025

The staff was super friendly and helpful when we needed a new remote. The rooms were spacious but old and stained up. The location was pretty convenient to what we had going on.. the bed was comfortable.

Dec 31, 2024

I try REALLY hard not to post negative reviews. Everyone's experiences are different, and I don't have a desire to harm a business that might just be having an off day. We all have those. That being said... This hotel is TERRIBLE. Considering the money behind it with Draft Kings, I'm surprised at how bad it is. The carpet in our room was dirty and disgusting. Stains everywhere. Literally everywhere. Super nasty. The bedding was clean, but the bed itself was tremendously bad. The metal rail on the side of the mattress was popped out and very uncomfortable. This thing, like the carpet, needed replaced YEARS ago. The shower is loud. *REALLY* loud. Water from the tub faucet doesn't shut off and fills up the tub while you're showering. Water pressure and heat were good, though. The one positive was the staff. They were all nice and friendly. The lady that runs security at night for the elevators is a hoot. Wont ever stay here again. Absolutely disgusting place.

Mar 16, 2025

Discriminatory Treatment & Terrible Front Desk Service – Failure to Follow Proper Procedures, Unreasonable Delay I had an extremely disappointing experience at Casino Queen Hotel, where my family and I were clearly subjected to racial discrimination by the front desk staff. We arrived at the hotel a little after 8 PM, yet we were forced to wait until nearly 10 PM to check in – an unacceptable delay. The front desk staff failed to follow standard procedures and did not verify my reservation using the booking code or request my ID. Instead, they simply asked for my name and immediately claimed that there was no reservation under my name, without making any further effort to check. I provided my booking details multiple times, yet I was ignored and left waiting for nearly two hours, despite the fact that the hotel was not busy at the time. Even worse, my children were extremely exhausted, but the staff showed no concern or willingness to help resolve the issue. Only after I personally contacted Expedia did I discover that my reservation was in the system, but my name was displayed incorrectly. Had the staff performed a proper search, this issue could have been resolved immediately. This makes me strongly believe that we were treated unfairly due to racial bias. If another guest had been in my position, it is highly likely they would have been assisted properly from the start instead of being made to wait unnecessarily. To make matters worse, the hotel never apologized for this entire ordeal. This was not just a case of poor service—it was a clear sign of unprofessional behavior and potential discrimination against certain guests. I will never return to this hotel and do not recommend it to anyone, especially those who expect professional, fair, and respectful service.

Mar 21, 2025

The first room they had us in was absolutely nasty. My husband went down with pictures of how dirty it was and they gave us a different room. The views of the arch are amazing so definitely ask for a room with a view. The staff was nice and helpful but it took forever to get anything you needed in your room.

Mar 23, 2025

Biggest disappointment was when requested to speak to a slot host the players club only called and slot host didn’t care enough to talk in person to me as a customer. I was very offended and am usually greeted in a very respectful and friendly manner at other casinos. I want to compliment the night elevator lady who escorted me to my room and when my key didn’t work she made 3 thrips down to desk until there was 1 that worked ( the 21st) I am handicapped and really appreciated her kindness and friendly hospitality