Explore Horseshoe St. Louis Near You

Horseshoe St. Louis

Overview

About

Location

Reviews

Overview

+1 314-881-7777
www.caesars.com
999 N 2nd St, St. Louis, MO 63102, USA
Hours Business hours are not available at the moment

Horseshoe St. Louis Introduce

Horseshoe St. Louis is a casino located at 999 N 2nd St, St. Louis, MO 63102, USA. They can be contacted at (314) 881-7777 or +1 314-881-7777.

Based on online customer reviews, experiences at Horseshoe St. Louis are contrasting. One reviewer described it as one of the worst casinos in the state, advising against visiting on game days due to perceived low payout rates. They also characterized the venue as dirty, smelling of smoke and urine, and having an "AWFUL" parking lot with frequent cut-offs and a horrible design requiring driving around the entire building. This reviewer expressed strong dissatisfaction and stated they would never return.

In stark contrast, another reviewer with over 25 years of experience as an entertainer in various casinos and luxury hotels found Horseshoe St. Louis to be "fantastic" and "beautiful." They praised all the staff they encountered, from valet to check-in at the adjacent Four Seasons hotel, as fantastic. They noted that the casino was "absolutely top-notch" and effectively catered to their performance needs for a local company, expressing their intent to return and recommend the venue.

As a "Casino Near Me" option in St. Louis, MO, Horseshoe appears to have a wide range of perceptions. While one experienced visitor found it beautiful with excellent service and facilities (potentially linked to their professional engagement and access to the adjacent luxury hotel), another local user described it as dirty with poor gaming odds on game days and a terrible parking situation. Potential local users should consider these differing opinions. The positive review mentions access to the Four Seasons hotel next door, suggesting a connection that might enhance the experience for some visitors or performers. Information about specific gaming options or current promotional offers is not detailed in these reviews. Local users may want to weigh the strong negative feedback regarding cleanliness and parking against the positive remarks about the casino's beauty and staff, possibly influenced by the reviewer's professional context.

Location

Reviews

Mar 29, 2025

One of the worst casino's in the state. Don't go on game day. Nothing is going to hit or even let you play. This place is dirty, smelling like smoke and pee. The parking lot is AWFUL. Every time I come here someone cuts me off and I have to drive around the entire building because they can't get a hold of the crime and it is a HORRIBLE DESIGN! I'll never come back, they've completely lost my business! Imagine going to a hood casino in your neighbors basement. The Horseshoe is worse.
Feb 26, 2025

I have been an entertainer for over 25 years and so I have seen many casinos and luxury hotels when I perform. This casino is fantastic. It’s beautiful and I found everyone that works there from the valet in the front to the folks that checked me into the four season right next-door fantastic. The casino was absolutely top-notch and took care of all my needs for my performance for a local company that hired me and I’ll be coming back and recommending this venue for sure. Thanks a lot.
Feb 27, 2025

I was very disappointed that Caesars was connected to this hotel. I have only known about the Las Vegas locations and have visited that fabulous location in the past. So, I booked this location thinking it would be the same. It was run down, cheap, broken down, the service was terrible and the room wasn’t even up to a mid-grade hotel, less yet Caesars. The sink was stopped up. They only gave us 1 set of towels for 3 people. The heat was on 90 degrees when I got in there. There was a dead bug in the room, the bathroom was nasty. There was dirt all on the outside and inside of the bathtub. We called to let the front desk know. The guy said he would send someone up that night. Nobody came. Normally I would have had a fit and switched hotels, but because I was there on a girl’s weekend with my sisters from a different state, I made the best of it. We bought bleach spray and cleaned the room. I had to take towels from the maid’s cart to get towels. The elevator was broken so we had to haul all of our things to the furthest elevator. People were smoking weed in the rooms right outside of the elevator. One of the hotel employees was carrying around pillows and he smelled like weed. I was stuck in the elevator with him. They finally sent someone to unclog the sink and he was in our room forever with every tool and a rolling tray of tools, but after he left the sink was still clogged. There was absolutely nothing going on in the ground floor, which could have been so promising on a Saturday night. And you had to use your card to go anywhere on the elevator, which was super inconvenient when you have things in your hand. The room had a desk with no chair. The remotes didn’t work on the TV. I haven’t stayed in a hotel this run down since I was in my early twenties and didn’t know any better. When I checked out, they didn’t ask about my stay or anything else. THEY KNEW! The Four Seasons was on the OTHER Side of the casino with Ramsey’s Kitchen and everything else that this hotel claims to have. THAT is where we should have stayed. I will NEVER stay here again.
Mar 27, 2025

It could have been much better if they could have thought about people who have disabilities trying to enjoy the Hotel and Casino. A little shuttle bus would really help, because once you walk back to the Hotel you're not going back to much walking.😔
Mar 31, 2025

I booked a reservation through Priceline for Friday, March 28, 2025 but we decided to extend our stay for the entire weekend since this was my first time visiting the city. I chose Hotelumiere because of it's connection to the Horseshoe casino and the reputation of Caesars Entertainment, thinking this would add an extra layer of fun to our girls trip. I called the hotel directly to confirm my reservation for Friday and check availability for Saturday night. At the end of the call I was given a new confirmation number for Friday (LXMYD) and a separate confirmation number for Saturday (LX2NX). Fast forward to our Friday check in when I once again confirmed with Steven, the desk clerk that I had a two night stay. One, fully paid online and the second I'd pay at the front desk. We even confirmed that I would not have to switch rooms because I had already paid for the upgrade to a room with a view of the waterfront. No problem. Fast forward to Saturday evening. I misplaced my key and stopped at the front desk on my way to the Casino. Steven looked in the computer and told me I did not have a reservation. I reminded him that he had already confirmed this with me the day before at check in. He looked again and said, no, my reservation was for Sunday and the hotel was full. Dismayed, I asked how can we fix this? He said let me talk to my manager and went in the back room. When he came back, he told me it would be an additional charge of $50 if I wanted to stay. I felt this was unfair since the mistake was not mine but the reservationist who had clearly put in the wrong date. I asked to speak with the manager. Joshua Ivey, the hotel operations manager came out and told me HE was the one who made my reservation and distinctly remembered me requesting March 30. I showed him my notes on our conversation. Check in March 28, check out March 30. He rudely told me I could have written down anything. I reminded him that he even gave me the new confirmation number for the Friday night stay so why would I want a Sunday night stay. He went on to say, he would cancel my reservation if I didn't want to pay the additional charge. When I asked for his Manager's name and number he did not have one and said the complaint was going to come back to him anyway. I called my roommates who were out in the city and explained what was happening so they could come back. The lobby was full of guests and I was fully embarrassed and felt it would be uncomfortable to stay after his rude behavior. Since I didn't have a key to my room Joshua personally escorted me to my room. It felt like the long walk of shame as he paraded me across the courtyard, up the glass elevator to my sixth floor room. As soon as I entered, I began to pack. Fifteen minutes later Joshua returned to my door and said I had to leave NOW. I told him that I was in the process of packing and that I had to wait for my roommates to come and pack their things. He said, then I am going to have to charge you. I said, no you are not. I'll give you 30 minutes. I again explained that my roommates were coming from an outlet center in the city and that I had no idea where that was or how long it would take them to get back. He then threatened if they were not back within 30 minutes he would have security escort me off the property. It was at this point that I finally broke. With tears in my eyes I told him I had not been rude to him, I never cursed him and I had had enough of his behavior. That he would give such poor customer service in front of other guests was shameful. After my tirade, he accepted some responsibility for the miscommunication and offered to honor the original price. Sadly my roommates wanted to stay since it would have been too stressful for us to drive back home so late. To my chagrin, I had to swallow my pride and accept this bad situation like a wounded gazelle watching the lion rip open her gut and devour her entrails. Needless to say this tarnished the remainder of my entire trip and has weighed heavily on my mind since.

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Mar 29, 2025

One of the worst casino's in the state. Don't go on game day. Nothing is going to hit or even let you play. This place is dirty, smelling like smoke and pee. The parking lot is AWFUL. Every time I come here someone cuts me off and I have to drive around the entire building because they can't get a hold of the crime and it is a HORRIBLE DESIGN! I'll never come back, they've completely lost my business! Imagine going to a hood casino in your neighbors basement. The Horseshoe is worse.

Feb 26, 2025

I have been an entertainer for over 25 years and so I have seen many casinos and luxury hotels when I perform. This casino is fantastic. It’s beautiful and I found everyone that works there from the valet in the front to the folks that checked me into the four season right next-door fantastic. The casino was absolutely top-notch and took care of all my needs for my performance for a local company that hired me and I’ll be coming back and recommending this venue for sure. Thanks a lot.

Feb 27, 2025

I was very disappointed that Caesars was connected to this hotel. I have only known about the Las Vegas locations and have visited that fabulous location in the past. So, I booked this location thinking it would be the same. It was run down, cheap, broken down, the service was terrible and the room wasn’t even up to a mid-grade hotel, less yet Caesars. The sink was stopped up. They only gave us 1 set of towels for 3 people. The heat was on 90 degrees when I got in there. There was a dead bug in the room, the bathroom was nasty. There was dirt all on the outside and inside of the bathtub. We called to let the front desk know. The guy said he would send someone up that night. Nobody came. Normally I would have had a fit and switched hotels, but because I was there on a girl’s weekend with my sisters from a different state, I made the best of it. We bought bleach spray and cleaned the room. I had to take towels from the maid’s cart to get towels. The elevator was broken so we had to haul all of our things to the furthest elevator. People were smoking weed in the rooms right outside of the elevator. One of the hotel employees was carrying around pillows and he smelled like weed. I was stuck in the elevator with him. They finally sent someone to unclog the sink and he was in our room forever with every tool and a rolling tray of tools, but after he left the sink was still clogged. There was absolutely nothing going on in the ground floor, which could have been so promising on a Saturday night. And you had to use your card to go anywhere on the elevator, which was super inconvenient when you have things in your hand. The room had a desk with no chair. The remotes didn’t work on the TV. I haven’t stayed in a hotel this run down since I was in my early twenties and didn’t know any better. When I checked out, they didn’t ask about my stay or anything else. THEY KNEW! The Four Seasons was on the OTHER Side of the casino with Ramsey’s Kitchen and everything else that this hotel claims to have. THAT is where we should have stayed. I will NEVER stay here again.

Mar 27, 2025

It could have been much better if they could have thought about people who have disabilities trying to enjoy the Hotel and Casino. A little shuttle bus would really help, because once you walk back to the Hotel you're not going back to much walking.😔

Mar 31, 2025

I booked a reservation through Priceline for Friday, March 28, 2025 but we decided to extend our stay for the entire weekend since this was my first time visiting the city. I chose Hotelumiere because of it's connection to the Horseshoe casino and the reputation of Caesars Entertainment, thinking this would add an extra layer of fun to our girls trip. I called the hotel directly to confirm my reservation for Friday and check availability for Saturday night. At the end of the call I was given a new confirmation number for Friday (LXMYD) and a separate confirmation number for Saturday (LX2NX). Fast forward to our Friday check in when I once again confirmed with Steven, the desk clerk that I had a two night stay. One, fully paid online and the second I'd pay at the front desk. We even confirmed that I would not have to switch rooms because I had already paid for the upgrade to a room with a view of the waterfront. No problem. Fast forward to Saturday evening. I misplaced my key and stopped at the front desk on my way to the Casino. Steven looked in the computer and told me I did not have a reservation. I reminded him that he had already confirmed this with me the day before at check in. He looked again and said, no, my reservation was for Sunday and the hotel was full. Dismayed, I asked how can we fix this? He said let me talk to my manager and went in the back room. When he came back, he told me it would be an additional charge of $50 if I wanted to stay. I felt this was unfair since the mistake was not mine but the reservationist who had clearly put in the wrong date. I asked to speak with the manager. Joshua Ivey, the hotel operations manager came out and told me HE was the one who made my reservation and distinctly remembered me requesting March 30. I showed him my notes on our conversation. Check in March 28, check out March 30. He rudely told me I could have written down anything. I reminded him that he even gave me the new confirmation number for the Friday night stay so why would I want a Sunday night stay. He went on to say, he would cancel my reservation if I didn't want to pay the additional charge. When I asked for his Manager's name and number he did not have one and said the complaint was going to come back to him anyway. I called my roommates who were out in the city and explained what was happening so they could come back. The lobby was full of guests and I was fully embarrassed and felt it would be uncomfortable to stay after his rude behavior. Since I didn't have a key to my room Joshua personally escorted me to my room. It felt like the long walk of shame as he paraded me across the courtyard, up the glass elevator to my sixth floor room. As soon as I entered, I began to pack. Fifteen minutes later Joshua returned to my door and said I had to leave NOW. I told him that I was in the process of packing and that I had to wait for my roommates to come and pack their things. He said, then I am going to have to charge you. I said, no you are not. I'll give you 30 minutes. I again explained that my roommates were coming from an outlet center in the city and that I had no idea where that was or how long it would take them to get back. He then threatened if they were not back within 30 minutes he would have security escort me off the property. It was at this point that I finally broke. With tears in my eyes I told him I had not been rude to him, I never cursed him and I had had enough of his behavior. That he would give such poor customer service in front of other guests was shameful. After my tirade, he accepted some responsibility for the miscommunication and offered to honor the original price. Sadly my roommates wanted to stay since it would have been too stressful for us to drive back home so late. To my chagrin, I had to swallow my pride and accept this bad situation like a wounded gazelle watching the lion rip open her gut and devour her entrails. Needless to say this tarnished the remainder of my entire trip and has weighed heavily on my mind since.