Lattner Entertainment Group Illinois (Lattner Gaming)

Overview

About

Location

Reviews

Overview

+1 815-313-0060
lattnergaming.com
4003 Tyler Dr, Ottawa, IL 61350, USA
Hours

Monday 8:30 AM - 8:00 AM

Tuesday 8:30 AM - 8:00 AM

Wednesday 8:30 AM - 8:00 AM

Thursday 8:30 AM - 8:00 AM

Friday 8:30 AM - 8:00 AM

Saturday 8:30 AM - 8:00 AM

Sunday 8:30 AM - 8:00 AM

Lattner Entertainment Group Illinois (Lattner Gaming) Introduce

Lattner Entertainment Group Illinois, also known as Lattner Gaming, is a leading name in the gaming industry, renowned for its dedication to delivering high-quality entertainment services. Situated at 4003 Tyler Dr, Ottawa, IL 61350, Lattner Gaming has established itself as a reliable and innovative partner for those seeking top-tier gaming experiences.

Operating daily from 8:30 AM to 8:00 PM, Lattner Gaming ensures accessibility for a wide range of customers. The establishment offers a variety of services including gaming terminals and customer support. Their commitment to security and reliability is evident in their operations, making them a preferred choice for many.

Known for their trustworthy approach and honest business practices, Lattner Gaming has consistently improved over the years. They provide state-of-the-art gaming products and exceptional service, supported by a dedicated team including Steve C., Nick, Phil, and others who work tirelessly to ensure customer satisfaction.

Lattner Gaming also offers promotional information such as loyalty programs and special events designed to enhance the gaming experience and attract a larger customer base. These initiatives reflect their dedication to excellence and continuous improvement in the industry.

Excellent service with a focus on trustworthiness and honesty.
Significant improvements post-COVID, showing adaptability and restructuring efforts.
Strong customer support with quick issue resolution by Brad and his team.
Praised for being the best gaming terminal operator in the state.

Location

Reviews

Mar 22, 2023

I am giving 5 stars. Our first and second years in the first contract, I would rate a 2 1/2 stars! Then COVID hit. Lattner apparently spent the time wisely reviewing and restructuring their way of business. During the reopening after the COVID shutdown, and needed personnel changes, we began working together this time. Our Lattner gaming manager Steve C., with the help of Nick, Phil and everyone else I am forgetting, only continue helping us both to excel!!! When any issues arise, Brad and his team do everything humanly possible to ensure we continue running at 100% This is our second contract and things are constantly improving and now have a larger customer base. (Side note: Lattner has never called our phone from the parking lot to ask "is it save to come in?" Exact quote from an Accel Entertainment sales representative.)
Jun 23, 2024

Best gaming Terminal Operator in the state. Trustworthy and honest people. They have came a long way over the past years and continue to provide the best gaming products and services to their customers.
Dec 14, 2015

I very highly recommend this company if your looking at starting a gaming parlor. They are truly professional, very friendly, and make sure that as a customer, they are their to meet and fulfill your needs. They treat you like family and understand their business is your business. They can't meet their needs if they don't first make sure that our needs are met, and more than met- met with a smile. The staff at Lattner are more than business acquaintances but thru our business dealing have become truly friends. No other gaming vendor in Illinois compares to them. Definitely 5 Stars.
Feb 23, 2020

O ⭐️ I am giving this group zero stars... I was playing one of their games I won the bonus and immediately the game went into distress and required a attendant... it would not even pay out the winnings before the bonus. We waited 40 minutes for the attendant and he programmed the machine and waited then the game went into bonus and didn’t charge me the bonus rate for each roll it charged my full original bet amount so I had to deposit to play my bonus rounds and didn’t win 1 dollar in bonus I had to play for. When I protested the tech said that’s the way it goes this is Illinois . These people are liars and cheaters!!!
Dec 05, 2023

Do don’t gamble their machines they are terrible and never pay!! 0/5 stars do not recommend. Do not waste your money with these clowns!

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Mar 22, 2023

I am giving 5 stars. Our first and second years in the first contract, I would rate a 2 1/2 stars! Then COVID hit. Lattner apparently spent the time wisely reviewing and restructuring their way of business. During the reopening after the COVID shutdown, and needed personnel changes, we began working together this time. Our Lattner gaming manager Steve C., with the help of Nick, Phil and everyone else I am forgetting, only continue helping us both to excel!!! When any issues arise, Brad and his team do everything humanly possible to ensure we continue running at 100% This is our second contract and things are constantly improving and now have a larger customer base. (Side note: Lattner has never called our phone from the parking lot to ask "is it save to come in?" Exact quote from an Accel Entertainment sales representative.)

Jun 23, 2024

Best gaming Terminal Operator in the state. Trustworthy and honest people. They have came a long way over the past years and continue to provide the best gaming products and services to their customers.

Dec 14, 2015

I very highly recommend this company if your looking at starting a gaming parlor. They are truly professional, very friendly, and make sure that as a customer, they are their to meet and fulfill your needs. They treat you like family and understand their business is your business. They can't meet their needs if they don't first make sure that our needs are met, and more than met- met with a smile. The staff at Lattner are more than business acquaintances but thru our business dealing have become truly friends. No other gaming vendor in Illinois compares to them. Definitely 5 Stars.

Feb 23, 2020

O ⭐️ I am giving this group zero stars... I was playing one of their games I won the bonus and immediately the game went into distress and required a attendant... it would not even pay out the winnings before the bonus. We waited 40 minutes for the attendant and he programmed the machine and waited then the game went into bonus and didn’t charge me the bonus rate for each roll it charged my full original bet amount so I had to deposit to play my bonus rounds and didn’t win 1 dollar in bonus I had to play for. When I protested the tech said that’s the way it goes this is Illinois . These people are liars and cheaters!!!

Dec 05, 2023

Do don’t gamble their machines they are terrible and never pay!! 0/5 stars do not recommend. Do not waste your money with these clowns!