Gretna Fair Grounds OTB & Casino

Overview

About

Location

Reviews

Overview

+1 504-364-1177
www.fairgroundsracecourse.com
64A Westbank Expy, Gretna, LA 70053, USA
Hours

Monday 8:00 AM - 8:00 AM

Tuesday 8:00 AM - 8:00 AM

Wednesday 8:00 AM - 8:00 AM

Thursday 8:00 AM - 8:00 AM

Friday 8:00 AM - 8:00 AM

Saturday 8:00 AM - 8:00 AM

Sunday 8:00 AM - 8:00 AM

Gretna Fair Grounds OTB & Casino Introduce

Welcome to Gretna Fair Grounds OTB & Casino, located at 64A Westbank Expy in Gretna, LA 70053, USA, as featured on Casino Near Me. While Gretna, Louisiana, is not in the immediate vicinity of major tourist destinations in Taiwan, this introduction is for local users who may be interested in understanding different casino environments, especially those also offering off-track betting, if they travel to the United States. Reviews for Gretna Fair Grounds OTB & Casino paint a concerning picture of rude staff, poor customer service regarding machine issues, and serious allegations of scamming and cheating players.

Multiple reviews express negative experiences with the staff. One reviewer described the workers as "rude," recounting an incident where staff "freak out of someone is not playing" and were unhelpful with machine maintenance, noting they are "terrible at attending to help people to change paper." Another instance involved a customer whose machine ran out of paper while getting money, and reportedly, "not one rats given when he asked for help," indicating a severe lack of assistance.

One very alarming review details witnessing a potential scam involving a worker and a known customer during a drawing. The reviewer alleges that a worker without a name badge looked at a customer's number, then announced a drawing, and subsequently called out that customer's number. This was perceived as rigged, especially as the customer then tipped the worker. The reviewer's attempt to report this incident to a staff member named Carrie resulted in unhelpful and unprofessional behavior, with Carrie refusing to provide her name or the worker's name initially and then becoming "belligerent" on the phone. The reviewer concluded with a strong warning: "If you want to be robbed and cheated come play here," and also raised concerns about the possibility of rigged machines.

Another brief review simply stated, "Not sure who the owner is but his stuff sucks…," adding to the overall negative sentiment.

Based on these reviews, Gretna Fair Grounds OTB & Casino faces serious allegations of rude and unhelpful staff, poor customer service regarding machine malfunctions, and, most concerningly, accusations of scamming and cheating players through rigged drawings. Attempts to report these issues reportedly met with unprofessional responses from staff. Potential visitors should be extremely cautious given these significant negative reports.

Our Environment:

Located on Westbank Expy in Gretna, Louisiana. No specific details about the physical environment are provided in these negative reviews, as the focus is on staff behavior and alleged malpractices.

Our Services:

Offers off-track betting and casino games (based on the name).
Customer service regarding machine issues is reported to be very poor, with staff described as unhelpful and rude.
Serious allegations of staff scamming and cheating players during drawings.
Attempts to report issues may be met with unprofessional and uncooperative behavior from staff.

Our Features:

Negative experiences with staff rudeness and lack of assistance.
Accusations of rigged drawings where workers allegedly manipulate outcomes for known customers.
Concerns raised about the potential rigging of gaming machines.
Unprofessional and belligerent behavior reported when trying to address complaints.

Promotional Information:

Gretna Fair Grounds OTB & Casino, located on Westbank Expy in Gretna, LA, offers off-track betting and casino games. However, recent customer reviews have raised significant concerns regarding staff behavior, customer service, and allegations of unfair practices. We advise potential visitors to consider these reviews when making their decision. For more information, you can call +1 504-364-1177.

For local users in Taiwan traveling to the Gretna, Louisiana area and considering Gretna Fair Grounds OTB & Casino, it is crucial to be aware of recent customer feedback. Multiple reviews describe rude and unhelpful staff, particularly concerning machine malfunctions. More seriously, there are allegations of staff scamming and cheating players through rigged drawings, with one detailed account of such an incident. Attempts to report these issues reportedly resulted in unprofessional and uncooperative responses from staff. Given these serious negative reports, exercising extreme caution is advised. For more information, you can contact them at +1 504-364-1177. Please be aware that Gretna is in the Central Time Zone, the same as Taiwan during Standard Time and one hour behind during Daylight Saving Time, which is currently in effect. Therefore, Gretna is currently 13 hours behind Taiwan Standard Time. Given the current time in Taiwan (Saturday, April 12, 2025 at 10:56 AM CST), it would be Friday evening at 9:56 PM in Gretna.

Location

Reviews

Nov 17, 2024

Rude workers. They freak out of someone is not playing so they went to get the security but they are terrible at attending to help people to change paper. The guy went to get money and his machine was out of paper… not one rats 🐀 given when he asked for help. Not sure who the owner is but his stuff sucks…
Feb 06, 2024

BEWARE !!!! The workers here need to be investigated and fired. Scamming and cheating players that spend hundreds and thousands here. On 02/05/2024 I witnessed one of the workers who was not wearing a name badge, I’m guessing so you can’t report them. Went over to a customer she personally knew looked down at his number then she walked back behind the counter and announced she would be doing a drawing. She then called a random number 39 and then 99 which was the person she was just standing next to. What a coincidence. They both were looking around to see if anyone saw what happened, well me and another woman did see and of course he tipped her for pulling his number. The worker is dark skinned with burgundy and black shoulder length hair and about 5’3. She works the night shift. I was going to let it go but when I got home I thought about how much money I lose there and how unfair it is for players when the drawings are rigged. Makes me wonder if the machines are rigged. To top it off, I called to report it and Carrie I believe she said her name when she answered said she won’t give me the workers name until I told her why and what I was reporting. After I explain to her what I saw, she quickly said oh no she was getting his ID because he won. If that was the case why announce starting the drawings after you looked at his number then call his number. Carrie gets belligerent and unprofessional on the phone and tells me to call in the morning for a manager. I told her it’s only right to give me her name so customers can make a formal complaint if needed. If you want to be robbed and cheated come play here.
Mar 19, 2018

Nice,Relaxing Place To Go Buy Yoself an Win Money an When u Sign up they Give u a Free $10 then $5 3x a Mnt
Dec 31, 2023

I was truly disrespected here ..I was playing a slot machine and approached by a employee and asked for my ID so I get it out and at that time the employee that I later found out was the night supervisor told me she was going to put me in a drawing so I said ok then after a few minutes she came back and asked me something not sure what it was but I was at my spending limit for the night so I just said don't worry about that drawing cuz I'm about to go ..atfter she walked away the guy next to me tells me ...you won the drawing congrats I said no she was going to put me in a drawing.which he said man anytime they come get your ID that means you won the drawing so at the moment I went to find the employee and said ..I didn't know I won a drawing I thought u said you were putting me in a drawing ..and she said I have turned down the winnings...have you every heard of someone turning down money that they won ....me neither but she said I did and at that time she tell me she is about to call another number and as I was telling her no I want the winnings she raised a microphone in my face and call another number and after that she wouldn't talk to me again so I went to another employee and was trying to get a little clearly in the situation and got nothing but un adattude from her and it was at that time I learned that that the other lady was the supervisor I would have to talk to her ...witch she wouldn't talk to me ...so with that said these employees here are some POS employees I will make a formal complaint in the morning
Jan 19, 2023

This place is so disorganized. The older workers serve drinks to their friends and neglect/ ignore customers they are not familiar with. Very low employee morale. Employees have to be pushed to do their work. Some of their supervisors who work at night don't have a clue how to do their jobs especially when it comes to withholding taxes from winning tickets. They tell the customers to come back during the day or cash their tickets in another location. The horse racing male customers who frequent this facility spend most of their time gossiping. It's one hell of a joint.

Related Categories

Casino Blog

Popular Water Park

Bayou Casino

4322 US-90, Des Allemands, LA 70030, USA

Bighorn Casino

3016 E Lake Mead Blvd, North Las Vegas, NV 89030, USA

Suzi's Video Poker & Slots

1669 N Main St, Princeton, IL 61356, USA

Slots A Fun

Circus Circus, 2880 Las Vegas Blvd S, Las Vegas, NV 89109, USA

Nov 17, 2024

Rude workers. They freak out of someone is not playing so they went to get the security but they are terrible at attending to help people to change paper. The guy went to get money and his machine was out of paper… not one rats 🐀 given when he asked for help. Not sure who the owner is but his stuff sucks…

Feb 06, 2024

BEWARE !!!! The workers here need to be investigated and fired. Scamming and cheating players that spend hundreds and thousands here. On 02/05/2024 I witnessed one of the workers who was not wearing a name badge, I’m guessing so you can’t report them. Went over to a customer she personally knew looked down at his number then she walked back behind the counter and announced she would be doing a drawing. She then called a random number 39 and then 99 which was the person she was just standing next to. What a coincidence. They both were looking around to see if anyone saw what happened, well me and another woman did see and of course he tipped her for pulling his number. The worker is dark skinned with burgundy and black shoulder length hair and about 5’3. She works the night shift. I was going to let it go but when I got home I thought about how much money I lose there and how unfair it is for players when the drawings are rigged. Makes me wonder if the machines are rigged. To top it off, I called to report it and Carrie I believe she said her name when she answered said she won’t give me the workers name until I told her why and what I was reporting. After I explain to her what I saw, she quickly said oh no she was getting his ID because he won. If that was the case why announce starting the drawings after you looked at his number then call his number. Carrie gets belligerent and unprofessional on the phone and tells me to call in the morning for a manager. I told her it’s only right to give me her name so customers can make a formal complaint if needed. If you want to be robbed and cheated come play here.

Mar 19, 2018

Nice,Relaxing Place To Go Buy Yoself an Win Money an When u Sign up they Give u a Free $10 then $5 3x a Mnt

Dec 31, 2023

I was truly disrespected here ..I was playing a slot machine and approached by a employee and asked for my ID so I get it out and at that time the employee that I later found out was the night supervisor told me she was going to put me in a drawing so I said ok then after a few minutes she came back and asked me something not sure what it was but I was at my spending limit for the night so I just said don't worry about that drawing cuz I'm about to go ..atfter she walked away the guy next to me tells me ...you won the drawing congrats I said no she was going to put me in a drawing.which he said man anytime they come get your ID that means you won the drawing so at the moment I went to find the employee and said ..I didn't know I won a drawing I thought u said you were putting me in a drawing ..and she said I have turned down the winnings...have you every heard of someone turning down money that they won ....me neither but she said I did and at that time she tell me she is about to call another number and as I was telling her no I want the winnings she raised a microphone in my face and call another number and after that she wouldn't talk to me again so I went to another employee and was trying to get a little clearly in the situation and got nothing but un adattude from her and it was at that time I learned that that the other lady was the supervisor I would have to talk to her ...witch she wouldn't talk to me ...so with that said these employees here are some POS employees I will make a formal complaint in the morning

Jan 19, 2023

This place is so disorganized. The older workers serve drinks to their friends and neglect/ ignore customers they are not familiar with. Very low employee morale. Employees have to be pushed to do their work. Some of their supervisors who work at night don't have a clue how to do their jobs especially when it comes to withholding taxes from winning tickets. They tell the customers to come back during the day or cash their tickets in another location. The horse racing male customers who frequent this facility spend most of their time gossiping. It's one hell of a joint.